For Immediate Release: April 1, 2013
Robert Banas knows what to expect when he returns to Cooley Dickinson’s Joint Replacement Center for a second knee replacement: caring staff, good service, and peace of mind that the Center follows protocols that are among the best in Massachusetts.
As Banas considers a new left knee, Blue Cross Blue Shield of Massachusetts has again recognized Cooley Dickinson’s Joint Replacement Center as a Blue Distinction® Center for Knee and Hip Replacement for its work in meeting strict criteria to improve patient safety and clinical outcomes.
|Robert Banas walks in Cooley Dickinson's Healing Garden with his wife, Agnes, in October 2012.
Read Bob's story.
“Research confirms that Blue Distinction Centers like Cooley Dickinson demonstrate better quality and improved outcomes for patients, with lower rates of complications and readmissions than their peers,” said Tony Dodek, MD, Vice President of Medical Quality and Strategy, and Associate Chief Medical Officer at Blue Cross Blue Shield of Massachusetts.
“Achieving this designation means Cooley Dickinson’s Joint Replacement Center has met objective, best-practice criteria for knee and hip replacement,” said Mark Novotny, MD, Chief Medical Officer. “For our patients, this designation reinforces Cooley Dickinson’s commitment to a high quality, coordinated program with outcomes that are among the best in the nation.”
Cooley Dickinson’s Joint Replacement Center was first recognized in 2010 among 21 facilities. For 2013, Blue Cross Blue Shield has recognized eight facilities.
“The healthcare market is changing rapidly and the cost of care is continuing to rise,” said Scott P. Serota, president and CEO, BCBSA. “It is now more important than ever to equip providers, consumers, and employers with helpful information to assist them in making important healthcare decisions.
Quality remains the benchmark for our national network that serves millions of customers. The Blue Distinction program will improve the overall patient experience and provide better value to our customers by offering the necessary tools to identify high-quality, cost-effective care.”
The selection criteria used to evaluate facilities were developed with input from a panel of expert physicians. To be designated as a Blue Distinction Center for Knee and Hip Replacement, Cooley Dickinson Hospital met the following criteria:
- Established acute care inpatient facility, including intensive care, emergency care, and a full range of patient support services with full accreditation by a CMS-deemed national accreditation organization.
- Experience and training of program surgeons, including case volume.
- Quality management programs, including surgical checklists as well as tracking and evaluation of clinical outcomes and process of care.
- Multi-disciplinary clinical pathways and teams to coordinate and streamline care, including transitions of care.
- Shared decision making and preoperative patient education.
About Blue Distinction Centers
Blue Distinction® Centers met overall quality measures for patient safety and outcomes, developed with input from themedical community. Blue Distinction® Centers+ also met cost measures that address consumers’ need for affordable healthcare. Individual outcomes may vary. National criteria is displayed on www.bcbs.com. A Local Blue Plan may require additional criteria for facilities located in its own service area. To find out which services and providers (including hospital based physicians) are covered under your policy, or to learn about Local Blue Plan Criteria, contact your Local Blue Plan; and contact your provider before making an appointment to verify its current Network and Blue Distinction Centers status. Each hospital’s Cost Index is calculated separately, based on data from its Local Blue Plan. Hospitals in portions of CA, ID, NY, PA, and WA may lie in areas served by two Local Blue Plans, resulting in two Cost Index figures; and their own Local Blue Plans decide whether all hospitals in these areas must meet Blue Distinction Centers+ national criteria for one or both Cost Index figures. Neither Blue Cross and Blue Shield Association nor any Blue Plans are responsible for damages, losses, or non-covered charges resulting from Blue Distinction or other provider finder information or care received from Blue Distinction or other providers. To find out more, contact your Local Blue Plan.
About Cooley Dickinson Hospital
Cooley Dickinson, a full-service community hospital, is ranked in the top 5 percent of all U.S. hospitals in patient safety by Healthgrades, the leading
provider of information to help consumers make an informed decision about a physician or hospital. It is the only hospital in the Springfield area to achieve the HealthGrades Patient Safety Excellence Award™ for four consecutive years, 2009–2012. Cooley Dickinson's staff of 1,650 professionals and 300 affiliated physicians comprise a network of emergency, surgical, clinical, rehabilitative, and hospice and home care expertise that admits 6,000 patients, treats 40,000 emergency patients per year, delivers 800 babies, and collaborates with Massachusetts General Hospital to deliver comprehensive cancer care. Cooley Dickinson's vision is to make the mid-Pioneer Valley the nation's model healthy community. Learn more at www.cooley-dickinson.org.