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The hospital features an extremely well-qualified medical staff and a highly skilled, compassionate nursing, professional and support staff. Cooley Dickinson Hospital is fully accredited by the Joint Commission on Accreditation of Healthcare Organizations.

Cooley Dickinson Hospital is accredited by the Joint Commission and is committed to providing safe and high quality care including 100% compliance with the Joint Commission standards.

Cooley Dickinson Hospital welcomes information regarding any concerns about patient care and safety within our organization. You may communicate these concerns to any manager, the President’s office (413-582-2212), the Patient Safety Officer (413-582-2053) or the Risk Management department (413-582-2027). Resolution of concerns is a top priority for the Cooley Dickinson management.

If concerns cannot be resolved through the hospital you may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or to register complaints regarding the hospital by calling 1-800-994-6610 or send them an e-mail.