Volunteers at Cooley Dickinson Hospital are a unique and valuable resource. The Volunteer Services Department mobilizes skilled, talented, creative volunteer resources to exceed the expectations in meeting the needs of patients and families. Volunteers, along with staff, support the hospital’s vision to make the Pioneer Valley the nation’s model healthy community. Last year, over 400 volunteers contributed over 43,000 hours of service. People work as hospital volunteers because they want to be involved in their community, stay active, meet new people, explore career opportunities, help others and make a difference.
Hospital volunteers work in many different areas of the hospital and, to the extent possible, we try to match volunteer interests and skills with the needs of the hospital.
Opportunities for Volunteers
Urgent Need for Volunteers:
Every other Saturday, 11:30am - 4:30 pm
A dynamic, busy environment staffed primarily with other volunteers. Work with a great team to serve soups and sandwiches to patients, visitors and staff in a warm and welcoming environment. All proceeds from the Coffee Shop sales support hospital services through the CDH Auxiliary. The Coffee Shop is open 7 days a week.
Emergency Department Care Volunteer
Support service delivery in the Emergency Department by assisting staff with basic tasks. Provide both visitors and patients additional attention during busy hours. Responsibilities include bringing food, blankets, and pillows to visitors and patients; provide a listening ear; and preparing rooms. (Pre-med students must be college juniors or seniors.)
Central Sterile Supply
Deliver needed equipment to Nursing Floors, wrap items for sterilization, assist in preparing items for patients and surgery.
Escort visitors to appointments, give directions, create a warm and welcoming environment. Must be able to push wheelchairs and learn simple computer tasks. Information desks are located in the New Building, at the Main Entrance, at the Grand Staircase and in the Emergency Department. Shifts are usually from 8 am - noon, 2 - 4 pm and 4 pm - 7 pm. Monday through Friday shifts are needed the most.
The CDH Gift Shop provides a variety of quality merchandise for visitors, employees, volunteers and patients. All proceeds from the Gift Shop sales support hospital services through the CDH Auxiliary.
Volunteer opportunities are available for friendly, detail oriented, customer-focused volunteers.
Among your duties, you'll greet customers and use the cash register; retail experience preferred. The Gift Shop is open 7 days week.
Empty Arms Program: For Parents Grieving Infant and Pregnancy Loss
The Empty Arms Support Group, which was awarded the New England Association Directors of Healthcare Volunteer Services (NEADHVS) President’s Award, provides an innovative, supportive service to families at a time of loss. The support group, run by volunteers in partnership with the CDH Childbirth Center, has increased Childbirth Center patient satisfaction, helped to change hospital procedures, provided training for staff at CDH and in the community and has expanded to offer a program for parents who have had a loss and are evaluating the idea of welcoming another child into their family, either through pregnancy or adoption.
Filing, collating and various other projects. Opportunities in Hampshire Health Connect, Human Resources, Rehabilitation, Respiratory, Quality and other departments as requested.
Deliver Mail through out the hospital. This is a great way to exercise and involves lots of walking. You will also meet people and get to know the hospital.
Join our busy kitchen crew with setting up trays and delivering lunch or dinner to patients. May involve cleaning, dishes, etc. available from 4 pm -7 pm , every day of the week.
Assist the Admitting department with informing patients of their rights. Must be available during the day before 1pm. Not available on weekends.
Assist with filing patient charts, treatment room upkeep, changing linens, stockings shelves. Days Mail Delivery.
Surgical Day Care/Endoscopy
Greet patients, ready rooms, stock supplies, collate discharge materials, assist with discharging patients by wheelchair. Available Monday through Friday, between 8am and 4pm only.
Therapy Dog Volunteer
Dog owners who are interested in the Therapy Dog program must contact and be screened through Bright-spot, Inc. (http://www.bright-spot.org) Please know that dogs must be under the owner's control at all times. Dogs must be able to sit quietly and not jump up on visitors.
Assist with meal deliveries and make comfort rounds. Help patients with blankets, pillows, and other comfort items.
Other Volunteer opportunities area also available in the Cooley Dickinson Health Care Corporation family.
Hospice has volunteer opportunities. Please contact Carol Rinehart, Hospice Volunteer Coordinator at 584-1060, or email at Carol_Rinehart@cooley-dickinson.org.
If you are going to receive academic credit for volunteering or internships, you must contact the Volunteer Office at 413-582-2251.
Learn more about the Volunteer and Auxiliary Programs
at Cooley Dickinson Hospital:
Contact Volunteer Services:
Robin Kline, CAVS
Director of Volunteer Services