Quality, and how it is defined, can be as unique as each individual. But often health care quality is defined as surpassing established standards of care.
The Agency for Healthcare Research and Quality sums it up this way: Getting quality health care is like taking your car to a mechanic. The people in the shop can be friendly and listen to your complaints, but the most important thing is whether they fix your car.
Delivering quality care that exceeds each person's expectations -- and goes beyonde set protocols -- is a daily goal at Cooley Dickinson. In the complex field of health care, there is news of errors every day throughout the nation. The best hospital systems have the courage to acknowledge errors and learn from them to improve how they deliver services.
Cooley Dickinson uses lessons learned from reports of errors and from best practices to make the quality of your care better and safer. Read about Cooley Dickinson quality stories here.
Cooley Dickinson Hospital • 30 Locust St. (Route 9), Northampton, Mass. • (413) 582-2000