Welcome to the MyHealth@CooleyDickinson Health Record. From this page you can access your health information or pay your hospital bill.
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Frequently Asked Questions
How do I connect to the MyHealth@CooleyDickinson Health Record?
You will receive an e-mail from FollowMyHealth™ with a link when your health record connection is established. (The MyHealth@CooleyDickinson Health Record is provided by FollowMyHealth (FMH).) If you don't see an e-mail invitation from FollowMyHealth within 5 business days, please check your e-mail provider's spam folder as the e-mail may have been incorrectly flagged as spam.
Clicking on the link in the e-mail will bring you to a login screen where you will have two choices: "Create an Account” or "Add this Connection.” Select "Create an Account”. (Add This Connection is for users who have any existing Universal Health Record account with FollowMyHealth and wish to add Cooley Dickinson Hospital to their existing account.)
Once you have completed the first-time login, you will be able to access the MyHealth@CooleyDickinson Health Record by visiting www.cooley-dickinson.org and clicking on MyHealth in the upper right corner of the home page. If you have questions, call 1-413-582-2221 or e-mail firstname.lastname@example.org.
How do I log in?
You can create a new account using the FMH Secure Login, or you may use your existing Facebook, Gmail, Yahoo, or Windows Live ID accounts to log into the MyHealth@CooleyDickinson Health Record.
Although the portal uses your information contained in these accounts to authenticate your identity, your personal health information will never be made publically available on these sites.
What if I need help?
If you find you need assistance at any time during the set-up process, click on the Support link from the MyHealth@CooleyDickinson log in screen to our Support Team. We can be reached by e-mail email@example.com or by phone 413-582-2221.
Our Support team monitors phone calls and e-mails Monday through Friday from 8 am to 4:30 pm. Alternatively, you can click on the Help link from the MyHealth@CooleyDickinson login screen for 24/7 access to a general help page, which contains information and solutions to common questions.
To access the online help from inside the MyHealth@CooleyDickinson, click the down arrow next to "My Account” in the upper right corner of the screen and click on support. There you will find support contact information and links to the online User Manual, Video, and other resources.
What are the minimum technical requirements?
- HTML5 compliant browser (IE8+, Modern versions of Firefox, Chrome, or Safari)
- Supported on both Windows and Apple operating systems
- User can create a FollowMyHealth Secure Login or you may use an existing Windows Live ID, Hotmail, Google, Yahoo, or Facebook account to authenticate
- Iphone and Android Apps available from Itunes, Google Play, and Amazon App Store
Can I view and manage my child’s health record?
Although you cannot access your child's information on the MyHealth@CooleyDickinson Health Record, you can request paper copies by contacting the Health Information Management Department (Medical Records) at 413-582-2282.
Can I view and manage another adult's health record?
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We are not presently offering Adult Proxy Access. However, access is available for adults age 18 and older who request access for themselves. Once an adult portal account through MyHealth@CooleyDickinson is setup, access can be given to others at the patient's discretion from within the account preferences. This is controlled and managed by the patient themselves.
I am having trouble logging in, what should I do?
If you have questions or need assistance with your bill please contact our office at 1-888-747-2455, Monday thru Friday 8:30am to 4:00pm.
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How do I access my doctor’s office online patient portal?
Once you have signed the agreement, you will be given a username and password by the practice. You can access the patient portal website 24/7 by clicking the link above and entering in your username and password.
You can access the site through any web-enabled technology capable of industry standard web based security including, but not limited to, computers, laptops, tablets, smart phones, etc. Access to the site is an optional service, and we reserve the right suspend or terminate access at any time. If we do suspend or terminate this service, we will notify you as promptly.
What information is available in my doctor’s office online patient portal?
Information available from the site may include, but is not limited to:
- Your laboratory test results
- Your medication list
- Your medical issues list
- Your allergies
- Your immunizations
- Your medical, social, family histories
- Summaries from your appointments
All of the medical information available on the site has already been reviewed by your provider.
You may also request prescription refills and send secure messages directly to your doctor’s office. These messages will be picked up by a nurse and triaged appropriately.
What do I do if I discover missing/incorrect medical information posted on my portal?
If you discover missing information in your portal, please contact your doctor’s office. Keep in mind that some labs may take a few days to be processed. Additionally, there are some providers who choose to speak directly to patients regarding results, so they may choose not to publish the results altogether.
If you have discovered incorrect information posted to your portal, please contact our patient portal technical support team at 413-582-4640. . If you calling outside regular office hours (8AM-5PM Monday-Friday), please leave a voicemail with your name, DOB and call back number and we will return your call the next business day.
What if I forget my password?
Forgotten passwords can be reset either by contacting the doctor’s office or our patient portal technical support team at 413-582-4640. If you are requesting a password reset outside regular office hours (8AM-5PM Monday-Friday), please leave a voicemail on our patient portal technical support line and we will return your call the next business day.
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