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Patients Tell Their Stories - Mary Parsons |
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Patients Tell Their Stories - Mary Parsons
Mary Parsons of Colrain discovered the rehabilitation services that Cooley Dickinson offers in South Deerfield 10 years ago by following one of its physical therapists, Nancy August, when she came to Cooley from another practice.
The care that Mary receives from Nancy - and Nina Sibley, the physical therapy assistant in the office, as well - is so exceptional, in fact, that Mary's even willing to spend the extra time and money it takes to drive from Colrain to South Deerfield instead of Greenfield.
Mary first met Nancy roughly 20 years ago when Mary went to a Greenfield PT group for help with her chronic back pain. Nancy was a physical therapist there at the time, and when Mary went for treatments, Nancy was the one who cared for her.
"The last time I went to the group, Nancy and most of the others were gone," Mary says. "Every time I had an appointment, I had a different therapist, and they each had different ideas.
"After four visits, I got frustrated and stopped going."
Then Mary heard from a friend that Nancy was working for Cooley Dickinson in its rehabilitation services office in South Deerfield. "After that, that's where I've always gone. It's extra mileage but Nancy and Nina work well together.
"They're very accommodating. They're very thorough. They know what they're doing," says Mary. "They always ask, "Is it better? Is it worse? How are you doing?' They're totally professional and personable."
When Mary met Nancy all those years ago, one of Nancy's daughter's was about to celebrate her bat mitzvah. Now, Nancy has several grandchildren. "I feel like Nancy and Nina are members of my family," Mary says, noting that she recommends Cooley Dickinson's rehab services to everyone whom she knows has the need.
For herself, Mary knows she needs to be careful when she's lifting something, but the knowing doesn't always prevent injury. So, she’s glad that Nancy and Nina are there for her if she needs them.
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